For support with any matter other than your web hosting account, please direct your enquiry to our phone number, 1300 798 300, or send us a message via the contact us page. These methods of contact are operated between business hours, 9.00am to 5.00pm, Monday through Friday.

Our web hosting customers can enjoy knowing that their site is safely hosted in some of Australia's fastest and safest data centres in Sydney. When things do however go astray, you can rest assured that our Web Hosting Support team will sort things out.

Our support department operates a telephone hotline between business hours, 9.00am to 5.00pm, Monday through Friday, and between 10.00am and 4.00pm on Saturday's, Sunday's and Public Holidays. Just dial 1300 798 300, and follow the prompts. Be sure you have your cPanel account username, and some way of identifying who you are before you call (account holder address or date of birth is usually enough).

Additionally, web hosting clients can also make use of our 24 hour support ticketing system. To access this system, log in to the my.GetServed portal, and click on support. With this system, our hosting clients can expect a response within 2 hours.

Over holiday periods such as Christmas and Easter, we operate a skeleton support team, accessed by an emergency telephone number provided via email to all clients. We understand the importance of keeping your website online during holiday periods, however we also like to take a break at these times.